In January 2007 Mr Parton received some money when he sold his business and retired– he paid the proceeds into his current account. Lloyds TSB suggested he spoke to a financial adviser and he was quite happy to do this. The adviser recommended that Mr Parton invest £150,000 into a Flexible Options Bond and Mr Parton followed his advice which seemed to make sense.
However, Mr Parton was very concerned when he saw the value of his investment falling, particularly as he told the adviser that he couldn’t afford to lose this money as he would be needing to rely on it in his retirement. He felt He had no other option but to cash in his investment leaving him with a substantial loss after only 12 months.
We investigated Mr Parton’s experience and it was clear that he was recommended to invest too much of his money in one single fund.
We reported our findings to Lloyds TSB and Mr Parton was delighted when we secured him interest and a refund of his losses totalling £15,527.
Mr Parton said `This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough`