Mr Sawyer invested some of his savings into an ISA linked to the stock market after taking advice from his bank.
He trusted his adviser to give him the best advice for his circumstances but it transpired that he was only told about all the possible benefits of this type of investment with little or no discussion about the true risks involved. He lost £1,200 when he cashed in his ISA.
Our claim to his bank resulted in a cheque for £4,500 in compensation.